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Privacy Policy

A Legal Disclaimer

Privacy Policy

Effective Date: 9th November 2024

Rooftest Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit or use our website at www.rooftest.co.uk (the "Site") and any related services we provide. By using this Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect and process the following types of personal information:

1.1 Personal Identification Information
When you visit our Site, register an account, request services, or contact us, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Company name

  • IP address

  • Other information relevant to your use of our services
     

1.2 Technical Data
We may collect certain technical information automatically when you visit our Site, such as:

  • Browser type and version

  • Device type and operating system

  • Pages visited on the Site

  • Referring websites

  • Time and date of your visit

  • Clickstream data and other analytical information

This data helps us improve the functionality of the Site and enhance user experience.

2. How We Use Your Information
We use the personal information we collect for the following purposes:

2.1 To Provide Services

  • To process your service requests (e.g., roof inspections, testing, and certifications).

  • To manage your account and communicate with you regarding service updates, appointment scheduling, and related matters.
     

2.2 To Improve Our Website and Services

  • To analyse user activity on our Site, understand preferences, and improve the design and functionality of the Site.

  • To enhance our services and deliver a better experience.
     

2.3 Marketing and Communications

  • To send you newsletters, promotional materials, or offers that may interest you (with your consent, where required by law).

  • You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.
     

2.4 To Comply with Legal Obligations

  • To comply with any applicable legal requirements, such as responding to requests from law enforcement or regulatory authorities.
     

3. How We Protect Your Data
We implement a variety of security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of sensitive data (e.g., payment details) during transmission.

  • Secure storage of personal data using industry-standard security protocols.

  • Regular audits of our systems and practices to identify vulnerabilities.

However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences, analyze Site usage, and improve functionality.
4.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of the Site and cannot be disabled.

  • Performance Cookies: These collect information about how users interact with the Site, such as which pages are visited most frequently. This data is anonymous and helps us improve the Site.

  • Functionality Cookies: These enable the Site to remember choices you make (such as language or location) and provide enhanced, more personalized features.

You can control or disable cookies through your browser settings, though doing so may affect the functionality of the Site.

5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in delivering our services, such as:

  • Payment processors

  • Website hosting and analytics services

  • Customer support providers

These third parties are required to maintain the confidentiality and security of your data, and they are only authorised to use your personal information as necessary to perform services on our behalf.
We may also disclose your personal information when required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

6. International Data Transfers
If you are accessing the Site from outside the United Kingdom or the European Economic Area (EEA), please note that your personal information may be transferred to, and stored in, the United Kingdom or other countries where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your data to these locations.

7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request correction of any inaccurate or incomplete data.

  • Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.

  • Right to Object: You can object to certain processing activities, such as marketing communications.

  • Right to Data Portability: You can request that we transfer your personal data to another provider in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information below.

8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Rooftest Ltd, 1 Russells Water

Stonor-with-Pishill, Henley on Thames

Oxfordshire RG9 6ES

01491 641 545

07988 318 622

sunny@rooftest.co.uk


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